FREQUENTLY ASKED QUESTIONS ON OUTSOURCING.
Do you want to start outsourcing your business processes but are your doubts about outsourcing holding you back? Don’t let your doubts hold you back. Read these frequently asked questions on outsourcing and start outsourcing today.
What services do you offer
DE-Maven’s core service portfolio consists of accounting, bookkeeping, accounting systems automation and integration, Controller level services, CFO level services, and payroll. So whether you require an expert to take care of your books of accounts, want a customized accounting system, need to process payroll payments or require a part-time CFO, we can help.
Why is DE-Maven services a better option than my current method of bookkeeping?
Having an in-house accounting and bookkeeping department is a time consuming and expensive option. With DE-Maven in the picture, you can avoid the hassles related to hiring, training and retention while saving up to 40% on costs. Our solutions are completely scalable, letting you increase or decrease your workload at anytime.
Why DE-Maven if I already have an accounting staff?
Our accounting and bookkeeping solutions have the potential to save you the time, effort and expenses related to hiring in-house staff for your accounting functions. Even if you do not want to completely replace your in-house staff, we can take care of major accounting functions, so you can channel the resources you save to other aspects of your business. Additionally, we offer controller and part-time CFO level services which are completely scalable depending upon your needs. Our services can serve to bridge any gap in your existing staff’s area of expertise.
How professional is your staff?
DE-Maven provides a team of accounting professionals with a level of expertise not normally found in small businesses. We have experienced ACA-level staff as well as experienced accountants and bookkeepers. We also offer regular training and development programs to all of our employees.
What happens to my accounting staff or accountant if I engage DE-Maven?
We have the capability to manage all of your accounting and bookkeeping. You can decide whether to use our services for part or all of your accounting and bookkeeping needs. You can retain your existing staff and hire us to assist with areas in which you require additional expertise or bandwidth.
Will you replace my current CFO?
Regardless of any accounting and bookkeeping functions you outsource to us, we will not completely replace your current ACA. However, we can deal directly with him/her and make their work easier. All your documents will be updated and in a format that your ACA will understand easily, which reduces your billable ACA hours.
Will DE-Maven works directly with my CFO?
Yes, we can work directly with your current ACA.
Will DE-Maven train the staff on the new processes?
We provide online or in-person training to you and your staff for all the software required for your project, enabling you to easily send us your financial documents.
What should I do to retain your services?
If you are a new client, you can contact us via email at email@example.com or call us on 08059236437. If you are our existing or past client, you can contact your Account Manager.
How much is your professional fee?
The cost of hiring us depends on your service requirements. Once we receive notification of your interest, our Sales Rep will work out the details and respond to you with a detailed proposal. Our existing customers have realized an average of 20%-40% savings. Click here to receive a free quote.
After engaging DE-Maven, what support will you provide the company and who will be in charge of our engagement?
Upon engaging DE-Maven, you will be assigned a dedicated Account Manager who will be able to answer all of your questions. You will receive telephone, email and chat-based assistance. If required, your Account Manager will be glad to visit you personally.
Will you send someone to the office on a weekly or monthly basis or have a permanent staff in the company?
Our personal assistance depends on the type of services you have requested. You can contact our Sales Department for specific details.
What report do I receive and what is the timeline of the reports?
We provide you with standardized reports, which are delivered monthly, quarterly or annually depending on your needs. In addition, we can also provide you with any customized reports that your business requires.
Instead of outsourcing all of my company’s accounting and bookkeeping activities, is there an option to provide assistance in a specific area like financial statement preparation, cash flow analysis, etc.?
Our accounting and bookkeeping solutions are completely scalable, so you can select the services you require and increase or decrease your requirements at any time. If your business requires assistance in a particular area like cash flow analysis or financial statements, we can customize our services accordingly.
What type of software do you use? Can you work with my existing software?
We work with all the popular accounting software programs such as Zoho Books, QuickBooks, Sage, MYOB, Intacct and ERP Systems. We can also work on any customized software or develop one which will be an exact fit to your accounting needs.
Who can access the company’s financial information?
Your financials are stored in our client portal, which you can access 24/7 through a unique login ID and password we assign. You can share the login details with your employees as required. Only users who know the login ID and password can access your data.
Who has the ownership my information?
You remain the sole owner of all your data, even if you terminate our services.
Who is responsible for the company’s financial decisions?
Absolutely! You will be at the helm of all your financial decisions at all times.
How do I transfer data or information to DE-Maven?
You can send us your company’s documents by logging on to our secure client portal. You can also send us files via mail, fax, scan or email.
How do I know DE-Maven received my documents?
We send you an acknowledgement of receipt each and every time you send us documents, so you will know as soon as we receive them.
Do I need to save a document after I send it to DE-Maven?
Our electronic document management facility converts all your documents in an easily retrievable electronic format, so that you don’t need to maintain separate records after you send us your documents.
How about the security of the company's information?
DE-Maven has a unique proprietary system called ‘AuthentiConnect’ that restricts access to authorized users only. This system ensures data encryption of all communication between you and our data servers as well as restriction of our staff’s access through the use of a unique login ID and password. Clients can also restrict access of their accounting information by employee’s work profile to avoid complete disclosure of their financial information.
How do I add/remove a user?
Adding or removing user involves subscription services of QuickBooks. You will need to contact your Account Manager to perform this function.
How do I access the Document Library?
You can access the Document Library by visiting the DE-Maven client portal at , and entering your unique login ID and password.
Can I allow my staff limited access to the Document Library?
This feature is currently not available. We are working to make it available soon.
What happens if I am not satisfied with your services?
You can cancel our services by providing the cause for termination in writing (email, fax or in person). This shall be followed by a one-month cure period after which you can cancel our service. Your pending fees must be settled before cancellation of our services.
What happens to the company's information in the even of service terminate?
Your data will be absolutely safe with us. Upon termination of services, we will relinquish your QuickBooks files to you along with all the files you provided to us during the contract period. It is your responsibility to search for a new accounting application such as QuickBooks to replace the DE-Maven application.
Do you sign non-disclosure agreements?
Yes. We sign non-disclosure agreements and service level agreements for every customer.